SHIPPING POLICY
CHARLOTTE WEXLEY

Free delivery on all orders. Processing within 1 to 3 working days. Delivery within 8 to 12 working days.

1–3 working days
Processing

8–12 working days
Delivery

FREE shipping
No minimum order value

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Order Timeline

Order Placed
Immediately

Processing
1 to 3 working days
Dispatch
After processing
Delivery
8 to 12 working days

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DELIVERY TIMES

Below are the average delivery times for all our orders:

Stage | Timeframe
Order Processing | 1 to 3 working days (may be longer if the order is placed on a Friday evening or over the weekend)
Estimated Delivery | 8 to 12 working days after dispatch

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HOW TO PLACE AN ORDER

Placing an order with Charlotte Wexley is simple. Follow the steps below:

1 – Product
Go to the product page and add the desired item to your basket by clicking the black “Add to Basket” button. Ensure you have selected the correct variant.

2 – Checkout
Click “Proceed to Checkout”. On the information page, enter your correct address details. Once completed, click “Continue to Shipping”.

3 – Review
On the Dispatch page, review your address details. It will also confirm that all shipping is completely free. Click “Proceed to Payment”.

4 – Payment
Select your preferred payment method. All payments are secured via SSL encryption — ensuring a safe and secure payment environment.

5 – Confirmation
Click “Complete Order” and you will be redirected to your chosen payment provider. Follow the instructions to complete your purchase. If you encounter any issues, please contact us.

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PAYMENT METHODS

At Charlotte Wexley, all payment methods are encrypted via SSL, meaning you can always rely on a secure payment environment.

• Credit Card
• PayPal
  
• Apple Pay
• Google Pay

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SHIPPING COSTS

We cover all shipping costs for every order.

All of our products are delivered door-to-door, completely free of charge. No minimum order value is required.

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ORDER DISPATCH

Have you found the perfect outfit or accessory on our website? We want you to enjoy it as soon as possible. That is why we ensure your order is processed and dispatched as quickly as possible.

In order to offer fair pricing on our products, we choose to collect orders in bulk and dispatch them once the minimum quantity has been reached. We appreciate your understanding and your support in helping us create a more sustainable world.

Please note: Like many online retailers, we may experience high demand and occasional delays. Please take this into consideration when placing your order. We will always do our best to dispatch your order as quickly as possible.

To ensure your order is dispatched today, please contact us via email. Our customer service team will be happy to advise you on the best solution.