FAQ
Is shipping free?
We deliver across the UK with Royal Mail for the fastest and most reliable service. Free standard shipping on all orders.
How long does shipping take?
Delivery time consists of two parts:
Processing time: 1-2 working days
Delivery time: 7–12 working days
Not satisfied with your order?
We make promises, but you will only truly know once you have tried it for yourself. That is why we offer a 30-day money-back guarantee on all orders.
If you are not completely satisfied, you may return the product and we will refund you the full amount.
I have not received an order confirmation.
If your order has been processed successfully, you will receive an order confirmation email in your inbox within a few minutes. Please also check your spam or junk folder if you have not received anything.
Still haven’t received an email from us? Please contact our Customer Service team at: info@charlottewexley.uk, and we will be happy to help you.
Can I track my order?
As soon as your parcel leaves our warehouse, you will receive an email containing a link that you can use to track your shipment.
Alternatively, simply click to track the real-time status and location of your parcel.
FREE SHIPPING
Orders in the United Kingdom are always shipped for free and insured with track & trace.
30-day Money-Back Guarantee
At Charlotte Wexley, you can shop with peace of mind thanks to our 30-day money-back guarantee.
SEGURE CHECKOUT
At Charlotte Wexley, you can securely and conveniently pay for your order using Credit Card.
Free Shipping